Terms & Conditions

TERMS & CONDITIONS

House Rules

Full payment of the reservation must be made at check-in.
Listening to music in rooms or areas close to them is prohibited.
No smoking in closed areas or near the rooms.
Only pets are allowed under reservation and in some rooms.
We are not responsible for damage or loss of personal belongings.
Damage will be charged (wine stains, burns, cuts, among others) that the guest may cause during their stay.
We reserve the right of admission and permanence.
We are not responsible for personal injuries caused inside or outside our facilities' installation, during the stay or transit in our facilities.
Furthermore, we are not responsible for any situation caused in tours or walks outside our facilities.

Cancellation Policy

Please read our cancellation policy carefully, as it is not common for us to make an exception for it. In order to avoid any misunderstandings, we would appreciate your paying attention to the following:

No refund is made.
Date changes will be made at least 8 days in advance.
If the guest cancels less than 8 days in advance, the advance payment will not be refundable.
If the guest arrives and decides to leave early, the paid nights will not be refundable.
In case the guest simply does not show up (and does not cancel in advance), the total price of the reservation will be charged and this will be non-refundable.

For reasons of the COVID-19 pandemic, if the guest cancels with less than 8 days, the beds will be opened for sale, and in case the beds are sold, the guest can use their advance payment for a future reservation within the next 12 months. You must attach a positive test.

Mercury Hotel Public Space Accessibility Features

32-Inch-wide openings to common areas
No elevator. Stairwells 42 inches wide
Accessible entrance to common patio
Accessible guestrooms with 32-inch-wide openings
Accessible parking, including van parking
Accessible registration Check in Counter / Registration Desk
Accessible Coffee counter and guest use microwave
All doorways to and within Accessible Guest Rooms are wheelchair accessible and located on ground floor.
Ground floor hotel entrance does not have automatic door opener. Assistance will be needed when entering.
Hotel hallways are a minimum of 36 inches wide
Motorized wheelchairs permitted
Service animals allowed, no additional charge
Staff trained to offer assistance to ensure accessibility

Mercury Guestroom Accessibility Features

Reservation assistance is available 24 hours – via dedicated telephone service
People in need of accessible features can book accessible rooms during the same time and terms that others can reserve rooms
Staff has access to information about accessible guestrooms
Wheelchair accessible
Service animals allowed
Lowered sink counter height
Accessible power outlets
Visual alarm equipped
Closed captain television
Accessible path of travel around beds
Hearing impaired light alerts – free portable equipment provided by the hotel
Communication Kit available with Strobe light and visual door knocker – Free equipment provided by the hotel
Wheelchair accessible route in room